We offer a 2‑day refund policy under certain conditions, which means you have 2 days after receiving an item to request a return. We keep it simple — no tricks, no drama. If something is wrong, we’ll make it right. Here’s how it works:

Return Window

You’ve got 48 hrs from the time you receive your order to request a return.

After that, sorry — we can’t take it back

How to return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and proof of purchase.

To start a return, you can contact us at support@jambaxclusive.com . or reach us on WhatsApp wa.me/2348077094413 and we will provide the necessary steps.

Wrong item / other issues

If we mistakenly deliver a wrong item or you experience any other related issues, please reach out to us we’ll cover everything. Period.

Return Conditions

We can only take items that are new, unwashed, and unworn, with all tags attached.

Keep it clean. Keep it fresh. Send it back the way you got it.

Refund Timing

Once we get your return and check it,

we’ll drop the refund within 5–7 business days back to your original payment method.

You’ll get an email when it’s done

Non Returnable Items

Some certain items cannot be returned such as beauty products, accessories that has no sizing. You can reach out to us if you have doubt if an item can be returned and we will be glad to respond effectively so as to ease your shopping experience.

Reach out to us on any of our support channel to help you. Thank you for choosing Jamba Xclusive!